returns Policy | Naviforce Bangladesh

Refund Policy of NAVIFORCE.BD

If a paid order's product is out of stock, or if it is returned due to a product problem, or if one item among multiple items is out of stock with no possibility of restocking in a short time, the payment will be refunded. In the case of product returns, the decision regarding the refund will be taken after evaluating whether the product is in resalable condition. Click here to know more about the Return Policy.

Payment MethodRefund Method

bKash/ Nagad or any MFS

Credit/ Debit Card

Cash

Time Required for Refund

The refund will be initiated within 72 hours of the refund request date through the same method used for payment. For Debit or Credit card refunds, it may take 5–10 business days to reflect in your account statement. If it does not show in the statement within this time, please contact your card issuer bank or email us at: [email protected] (must mention the order number in the email).

Refund Charges

Generally, no charges will be applicable for refunds—the exact amount you paid will be refunded. However, if the product has already been handed over to the courier or if you want to return and get a refund after delivery for any reason (Exchange or Warranty policy applies if there is a problem with the product), Courier Charges and Processing Fees of 200 TK per order inside Dhaka and 200 TK + Payment Settlement Fee (if applicable) per order outside Dhaka will be deducted, and the remaining amount will be refunded.

Refund Conditions for Discounts/Offers

Discounts or cashback received from any offer on bKash, Rocket, Nagad, Visa, Mastercard, or Amex cards are non-refundable. That is, if you bought a 1000 TK product for 900 TK or received cashback after paying 1000 TK, only your paid amount (e.g., 900 TK) will be refunded; the cashback or discount portion will not be refunded.